Terms of Service

Clear Record Transcriptions, a service of Cloud&Bits LLC · Effective: July 26, 2026

By requesting a quote or engaging our services, you (“Client”) agree to these Terms. A signed engagement agreement, if one exists for your matter, controls over these Terms where they differ.

1. Services

We provide transcription of audio and video recordings in Spanish, English, and mixed-language material for legal and professional use, including verification review, speaker identification, time-stamping, witness indexing, formatted deliverables, and, where you authorize it, retrieval of court re-recordings on your behalf.

2. Scope of transcripts

Transcripts are working documents for case preparation, review, and litigation support. They are not certified court transcripts unless certification is expressly included in your engagement in writing. You are responsible for determining whether a certified transcript is required for any filing and for complying with applicable court rules and deadlines, including authorization requirements for transcribing oral testimony.

3. Quotes and payment

We provide fixed quotes based on the scope you describe; a fixed quote will not increase for that scope. If the actual scope materially differs, we will issue a revised quote before proceeding. Minimum engagement $150. Rush delivery, when available, is 1.5x the applicable rate. New clients pay a 50% deposit before work begins with the balance on delivery; established clients are net 15. Late amounts may accrue interest at the lesser of 1.5% per month or the legal maximum.

4. Your responsibilities

Provide accurate scope information and the best available recording quality; obtain any court authorizations required for transcription or release of recordings; confirm you have the legal right to possess and have transcribed everything you submit; and report claimed errors within ten (10) business days of delivery.

5. Turnaround

Committed dates run from our receipt of the complete recording (for retrieval engagements, from our receipt of the re-recording from the court). If we miss a committed date for reasons within our control, your remedy is a fee reduction for the affected deliverable, up to that deliverable's full fee. We are not responsible for delays caused by court offices, defective recordings, or Client delays.

6. Accuracy

Our verification process focuses on names, numbers, dates, and procedural terminology. Recording quality limits accuracy; segments that cannot be reliably heard are marked with time references, never guessed. For errors reported within the review period, we will re-check the identified passages against the recording and correct our errors at no charge; this is the exclusive remedy for claimed transcription errors. We do not warrant transcripts are free of all error and make no warranty about the underlying recording.

7. Confidentiality

We treat all engagement materials as confidential, use them only to perform the services, and do not disclose them except as required by law or as you direct. If we receive legal process seeking your materials, we will notify you first where legally permitted. These obligations survive the engagement. Nothing in an engagement is intended to waive any privilege or work-product protection.

8. Ownership

Upon full payment, you own the delivered transcripts for any lawful use. We retain all rights to our methods, processes, software, templates, and know-how used to produce them; no rights to these transfer. You retain all rights to your recordings and grant us a limited license to use them solely to perform the services.

9. Data handling

Recordings are processed on dedicated private infrastructure, never uploaded to consumer transcription services, retained 30 days after delivery unless you direct otherwise, and deleted on request with written confirmation, as described in our Privacy Policy.

10. Disclaimers and liability

The services are provided “as is” except as expressly stated here. We are a transcription service and do not provide legal advice. To the maximum extent permitted by law, our total liability for an engagement is limited to the fees you paid for that engagement, and neither party is liable for indirect, consequential, or punitive damages, including outcomes in any proceeding. These limits do not apply to breaches of Section 7 or to liability that cannot be limited by law.

11. Termination

Either party may end an engagement on written notice; you pay for work performed through that date. Sections 2 and 6–13 survive.

12. Governing law

These Terms are governed by the laws of the Commonwealth of Puerto Rico. Disputes will first be addressed informally in good faith; unresolved disputes will be brought exclusively in the courts of San Juan, Puerto Rico.

13. General

These Terms plus any engagement agreement are the entire agreement. If a provision is unenforceable, the rest remains in effect. Neither party is liable for failures caused by events beyond its reasonable control, except payment obligations. We may update these Terms by posting a revised version; changes do not apply retroactively to engagements already quoted or in progress.

Contact: Clear Record Transcriptions · Cloud&Bits LLC · clearrecord@cloudnbits.com · 425-919-9812